Returns & Exchanges

Direct exchanges where we swap one item for another are not possible since we cannot guarantee the desired item will be in stock. However, you may simply send back the item(s) you wish to exchange for store credit toward the new item(s) or place a new order for the item(s) you'd like now and return the original item(s) for a refund. Returning for a refund option ensures a faster turnaround time for receiving the new item(s).

Start the return or exchange process: Look up your order here: RETURN

• Click on the items that you'd like to return and follow the instructions to create an RMA.

• Print the RMA and send your item(s) back within 30 days of the order date to the address listed on the RMA form using any shipping carrier of your choice. Ensure that tags are attached, and items are in New Condition.

• When your package reaches our facilities and is processed by our Returns Department, you will be issued an immediate refund or store credit to use towards any item site-wide.

If you believe you have received a damaged or defective item, or items different from what you have ordered, please contact Customer Support for assistance.

We are happy to resolve the issue for you. :)

1. Damaged, defective or wrong items sent to you.

2. Unworn items in NEW condition with tags attached and original packaging such as shoe boxes and sanitary liner (for swimwear) in tact.

1. Items outside of the 30 day return period

2. Items missing tags and/or not in NEW condition.

3. Undergarments such as underwear, panties, corsets, lingerie

4. Gift cards, electronic gift certificates, store credits.

1. Please make sure the items you are returning are unworn items in NEW condition with tags attached and original packaging such as shoe boxes and sanitary liner (for swimwear) in tact.

2. Look up your order and access the RMA form here: RETURN. Select items to return, and fill out return details to create an RMA form.

3. Print the RMA and include a copy in your return package. Send your item(s) back within 30 days of the order date to the address listed on the RMA form using any shipping carrier of your choice.

4. Please allow 4-7 business days to process returns once your return package is received at our warehouse. You will be sent an email confirmation with the details of your return and refund type. :)

Return shipping is at the customer's expense. Shipping fees are non-refundable.